complaint form

If you have a complaint or have been directed here from another site then please fill in the form below,

Please be as specific as possible and include dates and times.   For example if you feel you are receiving too many calls please specify how often you are being called. 

Please also include any document references i.e. invoice numbers etc.

We record all our calls for training and to protect our customers and our staff.  It also means that we will be able to investigate your complaint thoroughly and resolve any issues to your complete satisfaction.

We make tens of thousands of calls per month and take customer service very seriously.  Our current complaint rate is less than 0.0003% and the vast majority of these complaints are from non customers.

We use feedback to improve our services and we think this is reflected in our customer reviews.

“..Every experience has been 100% satisfaction and customer service absolutely brilliant - well done to Emma and also a big thank you to Dawn who went above and beyond for me. Keep up the good work everyone and thank you!..”